Mapeamento de processos consiste em uma atividade de diagnóstico Organizational. With it, your company understands how activities are developed, what the interdependencies between sectors are, what recurring failures are, and thus can create an action plan for process improvement and consequent gains in productivity and efficiency.
Many companies opt to hire consultancies to perform this internal diagnosis and then return a report of measures to be implemented to senior management. But know that you yourself can conduct process mapping, just follow these 7 steps:
Download the step-by-step guide for your company's management diagnosis here!
Gather your team and raise awareness
Before undertaking the information gathering for the processes, it's important that you gather your team and explain what will be done. Talk about the advantages of process mapping and how it can improve their own performance, and ask for their help.
What for process mapping To be effective, there are no people more recommended to make this diagnosis than those who perform the tasks. Therefore, involve your team in this project, regardless of whether you are conducting it alone or with the help of a consultancy.
Identify current processes
Start process mapping by surveying how each activity is currently performed. It doesn't matter if it's right or wrong, or if it should be done differently. The important thing is to know how people conduct processes and what kind of results they bring. You will certainly find agile and efficient processes, as well as slow and bureaucratic ones. The intention is precisely that: to understand how your company is functioning and where you can make changes.
Determine the inputs for each process
Organizational processes frequently involve more than one department. For example, hiring a new employee involves the department requesting the hire, people management, finance, and accounting. In other words, it's an extensive process with many decision-makers involved. By determining the inputs of each process, you can follow the flow, that is, the sequence of activities that are triggered until the process concludes.
Determine the outputs of the processes
Outputs, also known as the final product, are also important in process mapping so that you know where each one ends. In our previous example, the output of the hiring process would be a new employee. However, for everything to run smoothly during the process, it is essential that each part understands its responsibilities and acts according to certain procedures and work instructions, aiming to standardize the process and make it easier for everyone to learn.
Identify areas for improvement
When mapping the company's processes, you and your team can already start to identify failures, errors, and competency gaps that occur in each phase. This makes it easy to start thinking about the improvements that will come after consolidating the information.
Remember that dictating a new process model without your team's involvement in its creation can undermine all your efforts. Only those involved daily with the tasks know what the real difficulties are.
Create an action plan
For each mapped process, gather the stakeholders to discuss the best ways to conduct it. Sessions of brainstorming They are very good for brainstorming ideas and solutions. Ask one person to be responsible for recording the group's decisions and outlining the process flow at the end of the discussion, as well as an action plan for its implementation.
Monitor
Continuous improvement in your company is partly a result of the monitoring you do regarding your processes. No process is so good that it cannot be improved, therefore, motivate your team to create a Continuous improvement culture, mapping processes frequently and suggesting changes that can impact productivity, cost reduction, and efficiency.
Download the ebook now: Process Indicators
Process mapping should be a continuous practice in your company and involve all departments in the pursuit of improvements. If you train your employees to develop a culture of efficient processes, you will no longer need to worry about your business results; success will be guaranteed!
