{"id":17639,"date":"2016-07-21T13:20:00","date_gmt":"2016-07-21T13:20:00","guid":{"rendered":"http:\/\/novosite.stratec.com.br\/mapeamento-de-processos\/"},"modified":"2026-04-16T15:30:42","modified_gmt":"2026-04-16T18:30:42","slug":"como-hacer-el-mapeo-de-procesos","status":"publish","type":"post","link":"https:\/\/actiosoftware.com\/es\/blog\/mapeamento-de-processos\/","title":{"rendered":"\u00bfC\u00f3mo hacer el mapeo de procesos en tu empresa?"},"content":{"rendered":"<p>Mapeamento de processos consiste em uma atividade de diagn\u00f3stico <strong>organizacional.<\/strong> Con \u00e9l, su empresa entiende c\u00f3mo se desarrollan las actividades, cu\u00e1les son las interdependencias entre los sectores, cu\u00e1les son las fallas recurrentes y as\u00ed puede crear un plan de acci\u00f3n para la mejora de los procesos y la consecuente ganancia de productividad y eficiencia.<\/p>\n<p>Muchas empresas optan por contratar consultor\u00edas para realizar ese diagn\u00f3stico interno y entonces entregar a la alta gerencia un informe sobre las medidas a implementar. Pero sabe que t\u00fa mismo puedes conducir el mapeo de procesos, solo tienes que seguir estos 7 pasos:<\/p>\n<p>\u00a1Descarga el paso a paso para el diagn\u00f3stico de gesti\u00f3n de tu empresa aqu\u00ed!<\/p>\n<h3>Re\u00fane a tu equipo y concientiza<\/h3>\n<p>Antes de empezar la recopilaci\u00f3n de informaci\u00f3n sobre los procesos, es importante que re\u00fanas a tu equipo y le cuentes lo que se har\u00e1. Habla sobre las ventajas del mapeo de procesos, c\u00f3mo ellos podr\u00e1n mejorar su proprio desempe\u00f1o y pide ayuda.<\/p>\n<p>Para que el <strong>mapeo de procesos<\/strong> sea efectivo, no hay personas m\u00e1s recomendadas para hacer ese diagn\u00f3stico que las personas que realizan las tareas. Por lo tanto, incluye a tu equipo en este proyecto independientemente de estar conduci\u00e9ndolo solo o con la ayuda de una consultor\u00eda.<\/p>\n<h3>Identifica los procesos actuales<\/h3>\n<p>Comienza el mapeo de procesos realizando un estudio de c\u00f3mo cada actividad se realiza actualmente. No importa si est\u00e1 bien o mal, si deber\u00eda hacerse de otra manera. Lo importante es saber c\u00f3mo las personas conducen los procesos y qu\u00e9 tipo de resultados ellos traen. Con certeza encontrar\u00e1s procesos \u00e1giles y eficientes y otros lentos y burocr\u00e1ticos. El objetivo es justamente ese, entender c\u00f3mo tu empresa est\u00e1 funcionando y d\u00f3nde se puede cambiar.<\/p>\n<h3>Determina las entradas de cada proceso<\/h3>\n<p>Frecuentemente los procesos organizacionales implican m\u00e1s de un departamento. Por ejemplo, en la contrataci\u00f3n de un nuevo empleado, est\u00e1n implicados: el departamento que demanda la contrataci\u00f3n, la gesti\u00f3n de personas, las finanzas y la contabilidad. En otras palabras, es un proceso extenso, con muchos tomadores de decisiones implicados. Mediante la determinaci\u00f3n de las entradas de cada proceso t\u00fa puedes seguir el flujo, es decir, la secuencia de actividades que se desencadenan hasta que el proceso termine.<\/p>\n<h3>Determina las salidas de los procesos<\/h3>\n<p>Las salidas, tambi\u00e9n conocidas como producto final, tambi\u00e9n son importantes en el mapeo de procesos para que sepas donde termina cada uno. En nuestro ejemplo anterior, la salida del proceso de contrataci\u00f3n ser\u00eda un nuevo empleado. Pero, para que todo transcurra bien durante el proceso es fundamental que cada parte entienda sus responsabilidades y act\u00fae conforme algunos procedimientos e instrucciones de trabajo, con el fin de estandarizar el proceso y hacerlo m\u00e1s f\u00e1cil de ser aprendido por todos.<\/p>\n<h3>Identifica los puntos de mejora<\/h3>\n<p>Al mapear los procesos de la empresa, t\u00fa y tu equipo ya pueden ir identificando cu\u00e1les son las fallas, errores, brechas de competencia que se producen en cada una de las fases. As\u00ed es f\u00e1cil comenzar a pensar en las mejoras que vendr\u00e1n despu\u00e9s de la consolidaci\u00f3n de la informaci\u00f3n.<\/p>\n<p>Recuerda que dictar un nuevo modelo de proceso sin que tu equipo est\u00e9 involucrado en la elaboraci\u00f3n del mismo puede minar todos tus esfuerzos. Solamente quien est\u00e1 involucrado diariamente con las tareas sabe decir cu\u00e1les son las dificultades reales.<\/p>\n<h3>Crea un plan de acci\u00f3n<\/h3>\n<p>Para cada proceso mapeado, re\u00fane a los involucrados para que discutan sobre las mejores formas de conducirlo. Sesiones de <strong>lluvia de ideas<\/strong> son muy buenas para la recolecci\u00f3n de ideas y soluciones. Pide que una persona sea responsable por registrar las decisiones del grupo y establecer el flujo del proceso al final de la discusi\u00f3n y un plan de acci\u00f3n para implementaci\u00f3n del mismo.<\/p>\n<h3>Haz seguimiento<\/h3>\n<p>Mantener la mejora continua en tu empresa es, en parte, resultado de la vigilancia que t\u00fa haces a tus procesos. Ning\u00fan proceso es tan bueno que no se pueda mejorar, por lo tanto, motiva a tu equipo a crear una <strong>cultura de mejora continua<\/strong>, mediante el mapeo de los procesos frecuentemente y sugerencia de cambios que puedan impactar en la productividad, reducci\u00f3n de costos y eficiencia.<\/p>\n<p>Descargue ahora el ebook: Indicadores de Procesos<\/p>\n<p>El mapeo de procesos debe ser una pr\u00e1ctica continua en tu empresa e involucrar a todos los sectores en la b\u00fasqueda de mejoras. Si entrenas a tus empleados para que ellos desarrollen una cultura de procesos eficientes, no tendr\u00e1s que preocuparte m\u00e1s por los resultados de tu negocio, \u00a1el \u00e9xito estar\u00e1 garantizado!<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-18587 size-full\" src=\"https:\/\/actiosoftware.com\/wp-content\/uploads\/2018\/11\/bot-solicite-pt.png\" alt=\"Software de gesti\u00f3n estrat\u00e9gica\" width=\"600\" height=\"150\" srcset=\"https:\/\/actiosoftware.com\/wp-content\/uploads\/2018\/11\/bot-solicite-pt.png 600w, https:\/\/actiosoftware.com\/wp-content\/uploads\/2018\/11\/bot-solicite-pt-300x75.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>El mapeo de procesos consiste en una actividad de diagn\u00f3stico organizacional. Con \u00e9l, su empresa comprende c\u00f3mo se desarrollan las actividades, cu\u00e1les son las interdependencias entre sectores\u2026<\/p>","protected":false},"author":10,"featured_media":18028,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1246],"tags":[],"Idioma-posts":[1169,1167],"class_list":["post-17639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-estrategia-e-performance","idioma-posts-espanhol","idioma-posts-portugues"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Como fazer o mapeamento de processos na sua empresa? - Actio<\/title>\n<meta name=\"description\" content=\"Mapeamento de processos consiste em uma atividade de diagn\u00f3stico organizacional. 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