{"id":17619,"date":"2016-03-10T11:46:00","date_gmt":"2016-03-10T11:46:00","guid":{"rendered":"http:\/\/novosite.stratec.com.br\/gestao-do-idss\/"},"modified":"2026-04-16T15:30:40","modified_gmt":"2026-04-16T18:30:40","slug":"gestion-del-idss","status":"publish","type":"post","link":"https:\/\/actiosoftware.com\/es\/blog\/gestao-do-idss\/","title":{"rendered":"Gesti\u00f3n del IDSS en la sanidad complementaria"},"content":{"rendered":"<p>Realizar con regularidad la evaluaci\u00f3n de desempe\u00f1o de las instituciones es de suma importancia para garantizar la calidad de los servicios prestados. En el \u00e1rea de la salud, el indicador que mide el desempe\u00f1o de las operadoras es el <strong>IDSS \u2013 \u00cdndice de Desempenho da Sa\u00fade Suplementar<\/strong>, que forma parte del Programa de Calificaci\u00f3n de Operadoras instituido por la ANS \u2013 Agencia Nacional de Salud, a trav\u00e9s de la RN 139\/2006. Se trata de un \u00edndice de <strong>Evaluaci\u00f3n de los Operadores<\/strong>, compuesto por 29 indicadores divididos en 4 dimensiones:<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp;&nbsp; <strong>Dimensi\u00f3n de Calidad en Atenci\u00f3n a la Salud \u2013 IDQS<\/strong> Eval\u00faa la atenci\u00f3n a las necesidades de salud de los beneficiarios, enfatizando las acciones de prevenci\u00f3n.<br>\u2022&nbsp;&nbsp;&nbsp; <strong>Dimensi\u00f3n de Garant\u00eda de Acceso \u2013 IDGA<\/strong> \u2013 Eval\u00faa la accesibilidad a la red asistencial ofrecida por la operadora.<br>\u2022&nbsp;&nbsp;&nbsp; <strong>Dimensi\u00f3n de Sostenibilidad en el Mercado \u2013 IDSM<\/strong> \u2013 Eval\u00faa el equilibrio econ\u00f3mico-financiero y aspectos relacionados con la satisfacci\u00f3n de los beneficiarios.<br>\u2022&nbsp;&nbsp;&nbsp; <strong>Dimensi\u00f3n de Gesti\u00f3n de Procesos y Regulaci\u00f3n \u2013 IDGR<\/strong> \u2013 Eval\u00faa el cumplimiento de los requisitos regulatorios y la adhesi\u00f3n a las normas de la ANS.<\/p>\n\n\n\n<p>Los indicadores se calculan con base en datos enviados por las operadoras a la ANS. Estos datos se env\u00edan a trav\u00e9s de r\u00edgidos protocolos, en formatos y periodicidades establecidos (SIB, SIP, RPS, SCPA y DIOPS).<\/p>\n\n\n\n<p>Anualmente la ANS divulga en su portal el \u00edndice consolidado para cada operadora, el IDSS, y los \u00edndices de cada una de las dimensiones evaluadas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-a-importancia-do-idss-para-as-operadoras\">La importancia del IDSS para las operadoras<\/h3>\n\n\n\n<p>La ANS no prev\u00e9 ninguna consecuencia directa en t\u00e9rminos regulatorios para las operadoras que no tengan un desempe\u00f1o adecuado en cuanto a su IDSS.<\/p>\n\n\n\n<p>La adopci\u00f3n, sin embargo, por parte de las operadoras de pol\u00edticas y acciones concretas que busquen la mejora continua de sus indicadores nos parece extremadamente adecuada. En nuestra opini\u00f3n, el IDSS presenta a las operadoras referencias de calidad que, si son percibidas como objetivos a ser buscados, deben inspirar y promover pr\u00e1cticas de gesti\u00f3n que, sin duda, mejorar\u00e1n los resultados globales del negocio.<\/p>\n\n\n\n<p>Otro aspecto relevante del IDSS est\u00e1 relacionado a la forma en que las propias operadoras han utilizado su clasificaci\u00f3n en el programa en sus acciones de mercado. Obviamente, aquellas que tuvieron \u00e9xito al esforzarse por obtener una clasificaci\u00f3n en el ranking de operadoras que indique una calidad superior de los servicios prestados al consumidor, salen adelante frente a la competencia.<\/p>\n\n\n\n<p>Cada vez m\u00e1s las operadoras han utilizado su clasificaci\u00f3n en el IDSS como un argumento de ventas y como propaganda institucional y cada vez m\u00e1s los consumidores y los medios de comunicaci\u00f3n han percibido la importancia del IDSS como una forma de distinguir a las operadoras de planes de salud que prestan servicios de calidad de aquellas que no lo hacen.<\/p>\n\n\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-como-e-feito-o-calculo-do-idss\">C\u00f3mo se realiza el c\u00e1lculo del IDSS<\/h3>\n\n\n\n<p>Cada indicador que compone las 4 dimensiones del IDSS tiene pesos que var\u00edan de 1 a 3, adem\u00e1s de los indicadores de bonificaci\u00f3n que pueden contribuir con una carga de hasta 15% sobre el \u00edndice de la dimensi\u00f3n. Un an\u00e1lisis m\u00e1s profundo indica el impacto total de cada indicador sobre el IDSS, lo que llamamos Pesos Relativos:<\/p>\n\n\n\n\n\n<p><\/p>\n\n\n\n<p>Otro an\u00e1lisis clasifica las acciones que impactan cada indicador bas\u00e1ndose en los pesos relativos de cada uno a que est\u00e1 relacionado. Concluimos que 31% del IDSS puede ser impactado por acciones de bajo o medio costo, dependiendo siempre de la estructura de costos del operador en cuesti\u00f3n.<\/p>\n\n\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-gestao-do-idss\">Gesti\u00f3n del IDSS<\/h3>\n\n\n\n<p>A MBO Consultoria Empresarial desarroll\u00f3 un proceso de gesti\u00f3n que tiene como objetivo la mejora del IDSS de las Operadoras de Planes de Salud bas\u00e1ndose en el modelo de gesti\u00f3n PDCA. Para tener un mayor control y sistematizar el seguimiento de las metas e indicadores, la empresa cuenta con la tecnolog\u00eda desarrollada por Stratec.<\/p>\n\n\n\n\n\n<p><\/p>\n\n\n\n<p>\u00a1Para saber m\u00e1s, cont\u00e1ctanos!<\/p>\n\n\n\n<p>* Este art\u00edculo fue desarrollado por el socio Agnus Oliveira de MBO Consult.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"150\" src=\"https:\/\/actiosoftware.com\/wp-content\/uploads\/2018\/11\/bot-solicite-pt.png\" alt=\"Software de gesti\u00f3n estrat\u00e9gica\" class=\"wp-image-18587\" srcset=\"https:\/\/actiosoftware.com\/wp-content\/uploads\/2018\/11\/bot-solicite-pt.png 600w, https:\/\/actiosoftware.com\/wp-content\/uploads\/2018\/11\/bot-solicite-pt-300x75.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Entiende c\u00f3mo la gesti\u00f3n del IDSS contribuye a evaluar y mejorar la calidad, la eficiencia y la sostenibilidad de la asistencia sanitaria complementaria.<\/p>","protected":false},"author":22,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[580],"tags":[],"Idioma-posts":[1167],"class_list":["post-17619","post","type-post","status-publish","format-standard","hentry","category-outros","idioma-posts-portugues"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.6) - 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