{"id":72527,"date":"2026-06-22T16:40:25","date_gmt":"2026-06-22T19:40:25","guid":{"rendered":"https:\/\/actiosoftware.com\/?p=72527"},"modified":"2026-06-22T16:40:26","modified_gmt":"2026-06-22T19:40:26","slug":"what-is-operating-loss","status":"publish","type":"post","link":"https:\/\/actiosoftware.com\/en\/blog\/o-que-e-perda-operacional\/","title":{"rendered":"What is operational loss and how to reduce its impact on management?\u00a0"},"content":{"rendered":"<p>Understand<strong>&nbsp;Operational loss&nbsp;<\/strong>is a priority for companies looking to increase margins, productivity, and predictability without relying solely on revenue growth.&nbsp;<\/p>\n\n\n\n<p>In general, operational loss should be analyzed as a management phenomenon, not just an isolated cost, as it reveals where the operation fails to convert resources into value and which areas are underperforming.&nbsp;<a href=\"https:\/\/actiosoftware.com\/en\/blog\/enterprise-risk-management\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Enterprise risk management<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<p>Throughout this article,<strong>&nbsp;Let's delve deeper into what operational loss is.<\/strong>, why your management is decisive and essential for good results, how to structure a control model, and why specialized systems elevate the maturity of this process.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-o-que-e-perda-operacional-nbsp\">What is operating loss?&nbsp;<\/h2>\n\n\n\n<p>An operating loss is any loss&nbsp;<strong>generated by how the company executes its processes<\/strong>, including human errors, systemic issues, inefficiencies, waste, non-conformities, and insufficient controls.&nbsp;<\/p>\n\n\n\n<p>In practical terms, it represents the<strong>&nbsp;Value the organization fails to capture&nbsp;<\/strong>due to deviations between planned and actual performance.&nbsp;<\/p>\n\n\n\n<p>The definition is directly related to the concept of operational risk adopted by the&nbsp;<a href=\"https:\/\/www.bis.org\/bcbs\/index.htm\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Basel Committee<\/strong><\/a>, according to which losses can result from inadequate or failed internal processes, people, systems, or external events.&nbsp;<\/p>\n\n\n\n<p>Although this reference originates in the financial sector, its logic is&nbsp;<strong>broadly applicable to corporate management<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Despite seeming similar, operational risk observes the possibility of an unwanted event occurring, while operational loss evidences the impact when this risk materializes or when inefficiency is repeated in daily activities.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-por-que-a-perda-operacional-e-uma-das-maiores-oportunidades-de-melhoria-nbsp\">Why is operational loss one of the greatest opportunities for improvement?&nbsp;<\/h2>\n\n\n\n<p>Operational losses often occur in a company\u2019s day-to-day operations, whether due to recurring delays, a duplicated step, or a failure in systems integration. Although these often seem like minor details, when they occur on a large scale,<strong>&nbsp;become sources of loss.<\/strong>&nbsp;<\/p>\n\n\n\n<p>Actio\u2019s&nbsp;<a href=\"https:\/\/www.lean.org\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Lean Enterprise Institute<\/strong><\/a>&nbsp;defines waste as any activity that consumes resources without creating value for the customer. In other words, the pursuit of waste elimination is directly linked to improving flow and efficiency.&nbsp;<\/p>\n\n\n\n<p>Thus, when a company identifies a loss, it's not just pointing out a mistake, but finding a concrete opportunity to unlock capacity, reduce variability, and protect the bottom line.&nbsp;<\/p>\n\n\n\n<p>This point is critical because many operational losses&nbsp;<strong>do not appear clearly on the statement<\/strong>&nbsp;financial, as a result of excessive inventory, maintenance failures, or delivery delays.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-onde-as-perdas-operacionais-geralmente-surgem-nbsp\">Operational losses typically arise from:&nbsp;<\/h2>\n\n\n\n<p>Operating losses occur when there<strong>&nbsp;distance between the drawn process<\/strong>&nbsp;and the process that is actually carried out. This gap may stem from a lack of standardization, unclear roles, and weak controls.&nbsp;<\/p>\n\n\n\n<p>The more complex a company is, the more difficult it tends to be to view these losses in a comprehensive manner.&nbsp;<\/p>\n\n\n\n<p>In industrial environments, for example, part of the losses is associated with equipment, setup, reduced speed, defects, scrap, unplanned downtime, and low availability.&nbsp;<\/p>\n\n\n\n<p>In service companies, technology, healthcare, education, logistics, or the public sector, the manifestation changes, but the logic of losses remains, occurring in slow approvals, inconsistent data, or<strong>&nbsp;low adherence to procedures<\/strong>.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-principais-causas-das-perdas-operacionais-nbsp\">Main causes of operating losses&nbsp;<\/h3>\n\n\n\n<p>Operational losses rarely stem from a single event. In general, they result from a combination of poor visibility, poorly standardized processes, and difficulty in turning deviations into consistent actions.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lack of visibility<\/strong>\u00a0The company doesn't know where it loses, how much it loses, or why it loses, which makes decisions dependent on local perceptions.;\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Low standardization<\/strong>\u00a0Teams carry out the same process in different ways, leading to increased variability, errors, and rework;\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Recurring problems:<\/strong>\u00a0Root causes are not eliminated, and the organization corrects effects without preventing recurrences;\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Deviations without effective action:<\/strong>\u00a0occurrences are registered, but do not generate responsible parties, deadlines, plans, and effectiveness verification;\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Strategic Misalignment:<\/strong>\u00a0The operation works hard, but it isn&#x27;t always aligned with corporate priorities.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Here, the management of operational losses must integrate methodology, routine, and governance to turn failures into learning opportunities and continuous improvement.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-como-fazer-a-gestao-das-perdas-operacionais-nbsp\">How do you manage operating losses?&nbsp;<\/h2>\n\n\n\n<p>Good management of operational losses&nbsp;<strong>begins in the classification<\/strong>. The company needs to classify loss types consistently, whether due to process failures, rework losses, or quality losses, for example.&nbsp;<\/p>\n\n\n\n<p>In addition, it is necessary to map critical processes. Not all processes have the same impact on the strategy,<strong>&nbsp;being precise to prioritize<\/strong>, whether due to financial materiality, regulatory exposure, or customer impact.&nbsp;<\/p>\n\n\n\n<p>Next, it is necessary to objectively measure the loss. Whenever possible, the organization should quantify frequency, severity, estimated cost, lost time, affected volume, SLA impact, OEE impact, number of recurrences, and residual exposure.&nbsp;<\/p>\n\n\n\n<p>Then, you must investigate the root cause of the loss. To do this, you can use tools like the 5 Whys,&nbsp;<a href=\"https:\/\/actiosoftware.com\/en\/blog\/pareto-chart\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pareto chart<\/strong><\/a>, controls analysis and DMAIC. Thus, the company can correct errors and eliminate root causes.&nbsp;<\/p>\n\n\n\n<p>So, the diagnosis needs to be transformed into an action plan. Each action should have a responsible person, a deadline, evidence of completion, a success indicator, and a clear relation to the cause being addressed.&nbsp;&nbsp;<\/p>\n\n\n\n<p>It is also important<strong>&nbsp;differentiate corrective actions<\/strong>, preventive and mitigation measures&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Corrective actions eliminate causes of problems that have already occurred.;\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Preventive measures reduce the chance of new events;\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mitigation actions reduce the impact or likelihood of relevant risks.\u00a0<\/li>\n<\/ul>\n\n\n\n<p>Finally, it is essential to monitor effectiveness. A completed action does not necessarily mean,&nbsp;<strong>a loss eliminated.<\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<p>Effectiveness must be verified through indicators, audits, recurrence, control tests, historical comparison, and ongoing managerial monitoring. It is in this cycle that management stops being bureaucratic and begins to generate&nbsp;<a href=\"https:\/\/actiosoftware.com\/en\/blog\/opportunity-for-improvement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>opportunities for improvement<\/strong><\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-por-que-usar-um-sistema-para-gerenciar-perdas-operacionais-nbsp\">Why use a system to manage operational losses?&nbsp;<\/h2>\n\n\n\n<p>Many companies still track losses, risks, and actions in spreadsheets, emails, presentations, and decentralized meetings. Although these resources work at first,&nbsp;<strong>they quickly become insufficient.<\/strong>&nbsp;<\/p>\n\n\n\n<p>A specialized system allows for the centralization of records, standardization of classifications, linking of losses to risks, controls, causes, indicators, and action plans, as well as the creation of audit trails.&nbsp;<\/p>\n\n\n\n<p>This structure reduces dependence on manual controls and&nbsp;<strong>increase the reliability of information<\/strong>&nbsp;managerial.&nbsp;<\/p>\n\n\n\n<p>Furthermore, technology&nbsp;<strong>Improve discipline<\/strong>. When actions have clear responsible parties, deadlines, alerts, and follow-up, the company reduces the risk of deviations being merely discussed but not resolved.&nbsp;<\/p>\n\n\n\n<p>Recent research on risks and controls reinforces this direction by highlighting the importance of data, advanced monitoring, coordination between lines of defense, and control maturity to deal with a more complex operating environment.&nbsp;<\/p>\n\n\n\n<p>If your organization still consolidates losses, risks, and action plans manually, assess the impact of this&nbsp;<strong>at response speed<\/strong>, in data reliability and in the ability to prevent recidivism.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-como-a-nbsp-actio-nbsp-ajuda-na-gestao-de-perdas-operacionais-nbsp\">How does Actio help with operational loss management?&nbsp;<\/h3>\n\n\n\n<p>The&nbsp;<strong>Actio&nbsp;<\/strong>supports companies that need to transform loss, risk, and control management into a structured, traceable process integrated with corporate governance.&nbsp;<\/p>\n\n\n\n<p>With the solution of&nbsp;<a href=\"https:\/\/actiosoftware.com\/en\/risk-management\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Risk Management of Actio<\/strong><\/a>, you can identify operational risks before they generate losses, assess impact and probability, and define preventive and corrective controls.&nbsp;<\/p>\n\n\n\n<p>In practice, this helps to solve the lack of visibility into where and how much is lost, processes executed differently by each team, and recurring problems not eliminated at the root cause.&nbsp;<\/p>\n\n\n\n<p>By connecting risks, controls, action plans, audits, evidence, and indicators, the company stops treating operational losses.&nbsp;<strong>as isolated occurrences&nbsp;<\/strong>and then proceed to manage them as part of strategy execution.&nbsp;<\/p>\n\n\n\n<p>If your company wants to evolve from point-in-time correction to integrated management of operational risks, controls, and losses, Actio can help you centralize information, monitor controls, and transform deviations into actions.&nbsp;<\/p>\n\n\n\n<p><strong>Fill out the form below<\/strong>&nbsp;and speak with an Actio consultant to discover how to structure more preventive, traceable operational risk and loss management connected to strategy.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Understand what operational loss is, how it arises in processes, and why its management requires visibility, controls, corrective actions, and technology.<\/p>","protected":false},"author":20,"featured_media":72528,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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