\u201cIn general, there has been quite significant evolution since the first version of ISO 9001 until this 2015 version. The great benefit the new Standard can bring to an organization is that it has ceased to be a parallel system to the business, and now manages the core of the organization's business. Previously, the company complied with the Standard and managed itself in parallel. Now there is top management involvement to comply with and implement an organization management system, to improve profit and relationships with all stakeholders,\u201d highlights Figuera.<\/p>\n
Let's take a look at some of the points that have been modified to better understand the concepts of the new regulation:<\/p>\n
More active leaders<\/h3>\n
Until the 2008 version of ISO 9001, the main person responsible for quality management was the so-called Management Representative. In the new version, this responsibility has been transferred to the highest authority (president, general director, general manager, etc.), but other stakeholders continue to share the management. The practical result is greater internalization and transmission of the values that determine quality.<\/p>\n
Maintenance of Claims<\/h3>\n
Feedback has always been important for making adjustments in production chains. ISO 9001:2015 pays particular attention to this point when it indicates that any and all complaints \u2013 not only from customers, but also from employees and external providers \u2013 must be registered and resolved. In an ideal world, there would be no complaints, but since we need to deal with everyday failures, resolving inconveniences has a direct impact on strategic planning and the quality of the final result.<\/p>\n
Assignment Communication<\/h3>\n
An organized structure needs to have the responsibilities of each area\/function clearly determined. An organizational chart makes this understanding clear and visually digestible. When we communicate all roles, responsibilities, and behavioral guidelines, we are able to unify the company culture and expect the same results and conduct at any stage of the processes.<\/p>\n
Training \u2260 Knowledge<\/h3>\n
Training has a fundamental place in any organization. The strategic management of a venture needs to anticipate and evaluate all functional aspects of the company so that ideal training processes can be created. But beyond that, it is fundamental to transform managed information into knowledge, all for the sustainability of initiatives. Training is practiced, knowledge can be shared and improved, and then, the final quality is also benefited.<\/p>\n
As the main lesson, ISO 9001:2015 offers the concept that no production process is made up of isolated parts. When we understand that the final result is the product of a long production logistics chain, establishing parameters that guide strategy becomes fundamental for standardizing processes.<\/p>\n
For Figuera, the biggest challenge of this certification is still people, especially those with the most authority in the company. \u201cThe challenge is to make Senior Management aware that there is a logical proposal understood worldwide and that it should be standardized throughout the organization. Sometimes you even convince Senior Management to change the system and the importance of decisions being based on evidence. But when we reach middle management, we encounter some resistance. That's why it's very important to do this internal \u2018catechism\u2019,\u201d he emphasizes.<\/p>\n
Ultimately, certifying your procedures to ISO 9001 is not just about improving your brand image and customer relationships. It requires a cultural and structural change, which will bring many other benefits such as: reduction in production costs, increased productivity, and new markets that may emerge due to your qualitative leap, and most importantly, an increase in your repeat business rate, which is the actual quality perceived by the customer in the medium and long term. Similarly, strategic management is an important ally, as it ensures a homogenized management culture, providing the organization with greater effectiveness (compliance with stakeholder expectations) and greater efficiency (reduction of costs and waste) in its business.<\/p>\n
![\"Strategic](\"https:\/\/actiosoftware.com\/wp-content\/uploads\/2018\/11\/bot-solicite-pt.png\")
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