{"id":17564,"date":"2013-08-09T15:00:38","date_gmt":"2013-08-09T15:00:38","guid":{"rendered":"http:\/\/novosite.stratec.com.br\/gestao-da-qualidade-e-gestao-por-resultados\/"},"modified":"2026-02-24T15:00:05","modified_gmt":"2026-02-24T18:00:05","slug":"quality-management-and-management-by-results","status":"publish","type":"post","link":"https:\/\/actiosoftware.com\/en\/blog\/gestao-da-qualidade-e-gestao-por-resultados\/","title":{"rendered":"Quality Management and Management by Results"},"content":{"rendered":"<p>Many companies believe that they can improve their performance by changing their numerical targets. This leads to targets, deadlines and quick ways of increasing production. Others are concerned with changing the organization's processes, seeing increased productivity as a consequence rather than a focus. This is how organizations that manage for results differ from those that manage for quality.<\/p>\n\n\n\n<p>Results-based management has strong roots in the era of Fordism, in which there was a culture of mass production and management devised by American businessman Henry Ford, founder of the Ford Motor Company, in 1913. One of the most striking features of this management model was the perfecting of the assembly line for mass production. Moving conveyor belts brought the work object to the worker. Each employee performed a simple operation or a small stage of production. This meant that the workers didn't need to be qualified; the end result mattered.<\/p>\n\n\n\n<p>The Japanese were the first to adopt quality management for products and services. With mass production, the level of consumer demand also increased. As a result, organizations had to reorient themselves, focusing on solving problems and striving for perfection. For the Japanese, Total Quality Management (TQM) is strategic thinking that precedes action and production, changing the management attitude of companies and the way they understand the success of an organization. For this reason, they began to invest in employee qualifications in order to obtain better performance; and unlike the Fordist process, Toyotism sought improvement at all levels of the company, from the human resources department to the main assembly process.<\/p>\n\n\n\n<p>According to Guilherme Barbassa, director of Stratec, \"the main difference between the two philosophies is that the Japanese tend to value the human being and their ability to improve, while the American philosophy sees the human being as a resource for achieving results, and if the person isn't achieving the result, they are replaced,\" he says.<\/p>\n\n\n\n<p>Barbassa also says that in recent years, the results management movement has been very strong here in Brazil, spearheaded by companies like AmBev, and other companies that are characterized by having a very strong financial focus.  \"There are many investors in companies who expect results and that has a strong influence on the organizational culture,\" he says.<\/p>\n\n\n\n<p>The career consultant at <a href=\"http:\/\/www.thomascase.com.br\/\" target=\"_blank\" rel=\"noopener noreferrer\">Thomas Case &amp; Associates<\/a>Eduardo Bahi, says that in the more aggressive and competitive management model, professionals must be very committed to their work.  \"Committed means having no time to start or finish work. The working day is defined by the scope of the work and not by the routine lunch, dinner or breakfast times,\" Bahi contests.  For him, a committed professional is one who has an idea in their sleep, wakes up and starts putting it down on paper. He also adds that being committed means being available to the company or the client on a Sunday afternoon, for example. \"Commitment is knowing how to be with your family and work simultaneously, without losing both focuses,\" he says.<\/p>\n\n\n\n<p>Barbassa says that generally people in a strictly pragmatic, results-oriented company suffer more. Whereas a company focused on quality management generally values people more. \"Quality management is also more long-term and the other is short-term,\" he explains.<\/p>\n\n\n\n<p>Bahi also believes that the competitive environment ceases to be healthy when the established rules are not obeyed or when ethical values are broken. \"It ceases to be healthy when ethics have no limits and the environment ceases to be harmonious, creating different behaviors, leading to a lack of unity or unfair competition,\" he explains.<\/p>\n\n\n\n<p>Barbassa believes that it is possible to create a mixed culture, a middle ground, but he thinks that today the market doesn't talk much about total quality management, but more about results. \"Managing for results is a practice that perhaps generates more competitiveness, but it also has consequences for society. The company chooses a line, a culture. That doesn't mean that when we adopt a quality culture we aren't looking for results,\" he says.<\/p>\n\n\n\n<p>The ideal is to balance the two points, generating results without \"massacring\" employees, valuing their qualities and investing in their careers. When the environment becomes too hostile, it can lead to stress and health problems for employees. See more on this subject here.<\/p>\n\n\n\n<p>Note: Stratec's strategic management software adapts to both ways of working: it can be configured and loaded with indicators and methodologies typical of total quality management, as well as results management.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"150\" src=\"https:\/\/actiosoftware.com\/wp-content\/uploads\/2018\/11\/bot-solicite-pt.png\" alt=\"Strategic management software\" class=\"wp-image-18587\" srcset=\"https:\/\/actiosoftware.com\/wp-content\/uploads\/2018\/11\/bot-solicite-pt.png 600w, https:\/\/actiosoftware.com\/wp-content\/uploads\/2018\/11\/bot-solicite-pt-300x75.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>What does your company prefer to focus on: Managing for results or quality? See the specifics of each model.<\/p>","protected":false},"author":22,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[580],"tags":[],"Idioma-posts":[1169,1167],"class_list":["post-17564","post","type-post","status-publish","format-standard","hentry","category-outros","idioma-posts-espanhol","idioma-posts-portugues"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Gest\u00e3o da Qualidade e Gest\u00e3o por Resultados - Actio<\/title>\n<meta name=\"description\" content=\"No que a sua empresa prefere focar: Gest\u00e3o por resultados ou qualidade? 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