Learn about the management model of Oxxo, a company with more than 12,000 stores in Mexico.
Managing an organization is a complex task that requires planning, strategy and the ability to execute goals, processes and projects. A large organization with several units located in geographically dispersed environments increases the complexity of management, demanding even more organization and monitoring from managers to keep the company on track.
This is the routine at Oxxo, the Mexican convenience store chain owned by FEMSA, which has more than 12,000 branches throughout the country, as well as 23 units in Bogotá, Colombia.
According to Pedro Dávila Rodríguez, Cedis Asset Protection Manager, the biggest challenge the company faces in managing so many units is maintaining control without the unnecessary bureaucracy that slows down processes. "This is a challenge we face when implementing strategies in highly dispersed environments," she says.
Another concern is asset protection. In this area, Oxxo takes care to define and establish actions and strategies every three years to mitigate threats in the environment that could affect the physical integrity of staff, company assets, the company's image and continuity of operations.
According to Rodríguez, the company carries out event reports that allow it to generate daily, weekly and fortnightly projections. Finally, there is a monthly compliance report based on targets set at the beginning of each year, covering the main areas of the organization. In addition, each operational area defines its annual work plans, defining the activities, tasks, projects, resources, time and people responsible for consolidating actions to achieve the organization's mission. It can be seen that the company's strategic maturity is becoming more consolidated every day. "There is a specialized area that uses various techniques, methods and tools to plan and execute the company's strategies," says Rodríguez.
In order to maintain more consistent control of so many operations and processes, Oxxo went in search of a system that could automate its strategy and found Stratec's Strategic Management software. "This is a tool that will help to focus efforts on 80/20, to follow up on the indicators with the greatest area of opportunity and to establish clear relationships between the base indicators and the top indicators. Stratec helps put strategy into action," says Rodríguez.
The implementation of the Strategic Management software at the company was not met with resistance from employees; on the contrary, there was a lot of interest in the areas of Operational Processes, Supply Chain Projects, Human Resources and Information Technology. "It's important to consolidate the results in the area of asset protection in an efficient manner so that it can be the tip of the spear in propagating all the methodology, tools and future consultancies in the company," concludes the manager.
